Support
Need a hand?
Existing customer or still deciding — here's the fastest route to the right person.
Common requests
Start here
Change or cancel a booking
Give us a ring. The more notice you can give us the better, and we'll move you rather than lose you.
Membership questions
Pausing, benefits, what's included and what isn't — the membership page covers most of it.
Something isn't right
Tell us straight away. Our guarantee is that we come back and fix it — but we can't fix what we don't know about.
Add another job
Already had one brigade out? Adding work to an existing account is quicker than starting fresh.
Reach us
Talk to us
- Monday – Friday
- 07:00 – 18:00
- Saturday
- 08:00 – 16:00
- Sunday
- Closed — enquiries answered Monday
Send it through
FAQ
Support questions
How do I reschedule a job?
Just ring us. Moving a booking is no trouble at all, and we'd far rather shift it than have a crew turn up to a locked gate.
What happens if the weather stops the job?
Roof, gutter, pressure washing and window work is weather-dependent for safety and quality reasons. If we have to postpone, we contact you before the crew is due, not after.
How do I make a complaint?
Ring us or send it through the form below and say what happened. It comes straight to us, and we'd much rather hear it from you than read it in a review.
Do you provide invoices and receipts?
Yes, for every job. If you need one reissued, ask and we'll send it.
Can I get a copy of the job photos?
Yes. We photograph before and after on every job. Just ask and we'll send them through.
Can I ask the crew to add something while they're here?
Ring us first. The crew are there to do the work that's been priced. If you want something added, we'll price it properly and confirm it with you, so there are no surprises on the invoice.
Looking for something else? Try the guides or the full sitemap.